Refund policy

Every REDLINE item is made to order. Please review the product description, color, and size guide carefully before ordering.

We do not accept returns or exchanges for buyer’s remorse, an incorrect size or color selected by the customer, or a change of mind.

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact REDLINE through the store within 30 days of delivery. Include your order number and clear photos showing the entire item and the problem. If approved, we will provide a replacement or refund at no additional cost. You do not need to return a damaged or defective product unless we specifically ask you to.

If a package is lost in transit, contact us within 30 days after the estimated delivery date so we can investigate and, when eligible, arrange a replacement or refund.

Refunds are issued to the original payment method. Original shipping charges are not refundable unless the order was damaged, defective, misprinted, incorrect, or lost in transit.

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.